At Reach, protecting your privacy matters to us. This policy explains how we handle your information when you interact with our short-form video marketing services and website.
We gather information that you choose to share with us directly. This includes details like your name, business email, phone number, company name, social media handles, and any other details you provide when reaching out for a consultation or signing up for our services. We also collect information about your marketing goals and content preferences to better serve your needs.
Our website automatically collects certain technical information about your visit. This includes your device's IP address, the type of browser you're using, which pages you view, how long you spend on each page, and where you came from before arriving at our site. We use standard web technologies like cookies to track this information and improve how our site works for you.
The information we collect serves several purposes. We use it to communicate with you about your projects, send you content drafts and campaign updates, process payments for our services, and answer your questions. We also analyze this data to understand how people use our website and make improvements. If you've given us permission, we'll occasionally send you tips about short-form video marketing, industry news, and updates about our services.
Your data stays private. We don't sell your information to anyone, and we never will. However, we do work with certain trusted partners who help us run our business. These include companies that host our website, process our emails, handle payment transactions, provide analytics tools, and manage our customer relationships. These partners only access your information to perform specific tasks on our behalf and are required to keep it confidential.
There are limited situations where we might need to disclose your information. We'll share data if required by law, such as responding to a subpoena or court order. We may also disclose information to protect our rights, prevent fraud, or ensure the safety of our clients and employees. If our business is ever sold or merged with another company, your information would be transferred as part of that transaction.
You have significant control over your personal information. You can request to see what data we have about you at any time. If any of your information is incorrect or outdated, let us know and we'll fix it. You can unsubscribe from our marketing emails by clicking the unsubscribe link in any email we send. If you want us to delete your information entirely, we'll do so unless we're legally required to keep it for accounting or compliance purposes.
We take security seriously and implement reasonable measures to protect your data from unauthorized access, alteration, or destruction. This includes encryption, secure servers, and limiting employee access to personal information. However, no method of transmission over the internet is 100% secure, so we can't guarantee absolute security. You're responsible for keeping your account passwords and login credentials safe.
We keep your information only as long as we need it. For active clients, we retain your data throughout our working relationship and for a period afterward to handle any follow-up questions or disputes. For people who inquire about our services but don't become clients, we typically keep contact information for up to two years. After that, we either delete it or anonymize it so it can no longer identify you.
If you're located outside the country where we operate, please understand that your information will be transferred to and processed in our location. By using our services, you consent to this transfer. We ensure that appropriate safeguards are in place regardless of where your data is processed.
Our services aren't intended for anyone under 18 years old. We don't knowingly collect information from minors. If we discover that we've accidentally collected data from someone under 18, we'll delete it promptly.
Our website may link to other sites, including social media platforms where we post content. We're not responsible for how those sites handle your information. We encourage you to read their privacy policies before sharing any personal details with them.
For questions about this privacy policy or to exercise any of your rights, reach out to us at privacy@reachagency.com. We'll respond to your request within a reasonable timeframe, typically within 30 days.
We may update this privacy policy as our business evolves or laws change. When we make significant changes, we'll notify you by email or by posting a notice on our website. The date at the top of this policy shows when it was last revised. We encourage you to review this page periodically to stay informed about how we're protecting your information.